Our Malaysian Virgin lace closures are the cream of the crop when it comes to high-quality genuine human hair closures. With each strand being painstakingly attached by hand, the hair in this closure has been treated as minimally as possible while still adhering to strict hygiene standards. The hair is also double-drawn with the cuticles intact, ensuring minimal tangling or shedding once it has reached your doorstep.
Our Malaysian Virgin lace closures feature the following specifications:
Style: Textured Straight
Color: Natural Black
Grade: 9A (Virgin)
Lace Dimensions: 4"x4"
Length: 14"-16"
Malaysian Textured Straight Lace Closure 4"x4"
Refund Policy
At Snatched Extensions, we prioritize customer satisfaction and stand behind the quality of our products. Our refund policy is designed to ensure a seamless experience for our valued clientele while protecting the interests of our company.
Returns and Exchanges
Customers are eligible for returns and exchanges within the first 7 days of delivery. We strongly advise inspecting your order upon arrival and promptly contacting us should any issues arise within this timeframe.
Process for Returns and Exchanges
For returns or exchanges to be processed, the merchandise must be physically received by Snatched Custom Wigs & Extensions. Should the issue with your package be attributed to any fault on our part, we will cover the return shipping costs.
Inspection and Resolution
Upon receipt of the returned product, our team will conduct a thorough inspection to verify the reported issue. If the concern is validated, we will promptly proceed with either a replacement or refund, at our discretion, along with covering the cost of resending the product.
Non-Issue Reshipment
In cases where no issue is identified with the product, we will reship the item to the customer. However, please note that in such instances, the customer will be responsible for any associated shipping costs.
Legal Protection
This policy is in compliance with relevant consumer protection laws and serves to protect the interests of both our customers and Snatched Custom Wigs & Extensions. By engaging with our services, customers agree to adhere to this policy.
Contact Us
For any queries or concerns regarding our refund policy or to initiate a return or exchange, please reach out to our customer service team. We are committed to providing prompt assistance and ensuring a satisfactory resolution for all our customers.
Shipping Policy
At Snatched Custom Wigs & Extensions, we aim to deliver your orders promptly and efficiently. Please review the following shipping options and guidelines before placing your order to ensure a smooth shipping process.
Domestic Shipping Costs (via UPS)
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Free Shipping: Our free shipping offer applies to U.S. Domestic Ground Shipping only. To qualify, the order subtotal must be equal to or greater than $300 after any applicable discounts, but before taxes.
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Ground: Estimated delivery within 5-7 business days. Cost: $15.00
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3-Day: Estimated delivery within 3 business days (Ground Service). Cost: $20.00
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2-Day: Estimated delivery within 2 business days (Air Service). Cost: $30.00
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Next Day: Guaranteed weekday delivery (Air Service). Cost: $45.00
Transit Times
All orders ship from our location in Alpharetta, GA. Please note that while we strive to deliver your orders in a timely manner, transit times may vary depending on the shipping destination and carrier load.
Shipping to PO Boxes
Please be aware that UPS does not deliver to PO Boxes. If a PO Box address is provided during checkout, we will contact you to provide an alternate shipping address. In such cases, your order may be subject to payment review before processing.
Contact Us
If you have any questions or concerns regarding our shipping policy or require assistance with your order, please don't hesitate to contact our customer service team. We're here to ensure your shipping experience with Snatched Custom Wigs & Extensions is as smooth and satisfactory as possible.
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